Privacy Policy

This Privacy Policy explains how REDCLUSTER LTD ("we", "us", "our") collects, uses, shares, stores, and protects personal data when you use evps.net, our websites, products, and services.

We are committed to processing personal data in accordance with applicable data protection laws, including the General Data Protection Regulation ("GDPR"), the UK GDPR where applicable, and related ePrivacy rules.

Where required by law, we obtain consent for non-essential cookies, advertising technologies, analytics, and related data processing through our consent mechanism.

1. Data controller

The data controller responsible for the processing described in this Privacy Policy is:

REDCLUSTER LTD
Registered address: Medousis 26, Office 202, Larnaca, 6059, Cyprus
Company number / registration number: HE387801
Email: admin[at]redcluster[.]net
Website: evps.net

2. Scope

This Privacy Policy applies to personal data processed through our websites, customer portals, support channels, sales communications, billing processes, marketing activities, and the services we provide.

3. Personal data we collect

We may collect and process the following categories of personal data:

• Identity and contact data, such as name, billing address, company name, email address, phone number, and account contact details.
• Account and service data, such as customer ID, account credentials, orders, invoices, service configuration, tickets, and communications with us.
• Payment and transaction data, such as billing records, payment status, transaction references, and fraud prevention information. Payment card data may be processed by third-party payment providers rather than stored directly by us.
• Technical and usage data, such as IP address, browser type, device information, operating system, session data, timestamps, pages visited, referring URLs, clickstream data, error logs, and diagnostic information.
• Support and communication data, such as support requests, emails, chat transcripts, and issue resolution history.
• Marketing and consent data, such as cookie preferences, consent choices, campaign attribution data, analytics data, conversion data, and remarketing audiences where permitted.
• Compliance and security data, such as abuse reports, fraud signals, login history, audit logs, and verification data used to protect our services and comply with legal obligations.

4. How we collect personal data

We collect personal data:

• directly from you when you place an order, create an account, submit a support request, contact us, or otherwise interact with us;
• automatically through cookies, logs, analytics tools, advertising technologies, and similar technologies when you use our website or services;
• from payment providers, fraud prevention services, affiliates, advertising partners, analytics providers, resellers, public sources, or other third parties where lawful and relevant.

5. Purposes of processing

We process personal data for the following purposes:

• to provide, configure, maintain, and improve our products and services;
• to register and manage customer accounts;
• to process orders, invoices, payments, renewals, refunds, and billing-related communications;
• to provide customer support and respond to requests or complaints;
• to monitor service health, performance, uptime, reliability, and operational security;
• to detect, prevent, investigate, and respond to abuse, fraud, unauthorized access, chargebacks, and other harmful or unlawful activity;
• to comply with legal, tax, accounting, regulatory, and law enforcement obligations;
• to communicate with users regarding service updates, maintenance, policy changes, billing issues, and security matters;
• to understand how users interact with our website and services;
• to measure traffic, website performance, conversions, and marketing effectiveness;
• to support marketing, remarketing, and personalized or non-personalized advertising, including ads personalization where the user has provided consent where required by law.

6. Legal bases for processing

Depending on the context, we rely on one or more of the following legal bases for processing personal data:

• Performance of a contract, where processing is necessary to provide services, create and manage accounts, process orders, deliver support, and manage billing.
• Legal obligation, where processing is necessary to comply with applicable laws, tax rules, accounting requirements, court orders, lawful requests from authorities, or regulatory obligations.
• Legitimate interests, where processing is necessary for fraud prevention, abuse detection, service security, internal administration, network protection, business operations, service improvement, and limited analytics or communications, provided those interests are not overridden by your rights and freedoms.
• Consent, where required by law, including for non-essential cookies, analytics cookies, remarketing, ads personalization, and other advertising-related technologies.

7. How we may share personal data

We may share personal data with:

• service providers and subcontractors acting on our behalf for hosting, infrastructure, billing, support, communications, fraud prevention, and operational purposes;
• payment processors and financial institutions in connection with transactions and fraud prevention;
• professional advisers, auditors, insurers, accountants, and legal representatives where necessary;
• courts, regulators, tax authorities, law enforcement bodies, or other public authorities where required by law or where necessary to protect our legal rights;
• advertising, analytics, and measurement partners, including Google, where you have provided the required consent or where such processing is otherwise permitted by applicable law;
• successors, acquirers, investors, or counterparties in connection with a corporate transaction, merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality safeguards.

8. Cookies and similar technologies

We use cookies and similar technologies to:

• keep users signed in and maintain secure sessions;
• remember user preferences;
• understand how visitors use our website;
• measure traffic, site performance, and conversions;
• support marketing, remarketing, and personalized or non-personalized advertising;
• detect and prevent abuse and fraud.

These technologies may be set by us or by third-party providers acting on our behalf or providing services to us, including analytics, advertising, payment, security, and fraud prevention partners.

Where required by law, non-essential cookies and similar technologies are used only after the user provides consent through our consent banner. Users can change or withdraw consent at any time through the cookie settings available on our website.

With your consent where required by law, we and our partners, including Google, may use cookies, similar technologies, and advertising identifiers for analytics, conversion measurement, remarketing, and ads personalization. These technologies may also support personalized and non-personalized advertising.

Google may process personal data in accordance with its Business Data Responsibility information.

9. Advertising and analytics providers

We may use third-party services such as Google Ads, Google Analytics, and Microsoft Clarity, as well as other analytics or advertising tools, to understand website usage, measure conversions, improve marketing performance, prevent abuse, and support remarketing and advertising activities.

These providers may use cookies, similar technologies, and online identifiers to collect information about your interaction with our website and, where permitted, across other websites and services.

Where required by law, such technologies are used only after the user has provided the required consent.

10. International data transfers

Some of our service providers, partners, or subcontractors may process personal data outside the European Economic Area, the United Kingdom, or Switzerland.

Where such transfers occur, we take appropriate steps to ensure that personal data remains protected in accordance with applicable data protection law, including by relying on adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms where required.

11. Data retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including to provide services, comply with legal, tax, accounting, and regulatory obligations, resolve disputes, enforce agreements, maintain security, prevent fraud, and protect our legitimate interests.

Account, billing, and transaction records may be retained for the period required by applicable tax, accounting, and legal obligations. Technical logs, support communications, and security-related records may be retained for operational, fraud prevention, abuse prevention, and legal defense purposes for an appropriate period depending on their nature and necessity.

Where processing is based on consent, we retain the related data until consent is withdrawn or until the data is no longer necessary for the relevant purpose, unless a longer retention period is required or permitted by law.

12. Your rights

Where applicable under data protection law, you may have the right to:

• request access to your personal data;
• request correction of inaccurate or incomplete personal data;
• request deletion of personal data in certain circumstances;
• request restriction of processing in certain circumstances;
• object to processing based on legitimate interests, including certain direct marketing activities;
• request portability of personal data where applicable;
• withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.

To exercise your rights, please contact us using the contact details provided in this Privacy Policy.

13. Right to complain

If you believe that your personal data has been processed in violation of applicable data protection law, you may have the right to lodge a complaint with the competent supervisory authority in your country of residence, place of work, or place of the alleged infringement.

14. Whether you must provide personal data

Some personal data is required for us to enter into and perform a contract with you, provide our services, process payments, maintain account security, and comply with legal obligations.

If you do not provide personal data that is necessary for these purposes, we may be unable to provide some or all of our services.

15. Source of personal data

Most personal data is collected directly from you. In some cases, we may receive personal data from payment providers, fraud prevention partners, resellers, affiliates, analytics providers, advertising partners, public sources, or other third parties where lawful and relevant to our services.

16. Automated decision-making and profiling

We may use automated systems to detect fraud, abuse, suspicious activity, security threats, or payment risk. We do not carry out solely automated decision-making that produces legal or similarly significant effects on individuals unless explicitly stated otherwise and permitted by law.

17. Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, misuse, loss, and destruction. However, no system or transmission over the Internet can be guaranteed to be completely secure.

18. Children's data

Our services are not directed to children, and we do not knowingly collect personal data from children in violation of applicable law.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to users through additional means.

The "Last updated" date at the bottom of this page indicates when this Privacy Policy was last revised.

20. Contact

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact:

REDCLUSTER LTD
Registered address: Medousis 26, Office 202, Larnaca, 6059, Cyprus
Email: admin[at]redcluster[.]net

Last updated: 23.04.2026